2016 ARN Agenda

Illustrative Agenda - Not Final - Subject To Change
Day One, Sunday, March 6, 2016
11:30 a.m. - 2:00 p.m.

Landmark Circle

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags And Digital Signage Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

1:00 p.m. - 5:00 p.m.

Trinity Crossing

Dallas/Fort Worth International Airport Tour

Tour North America's fourth-busiest airport and hear the stories behind the new and upcoming concepts that comprise the latest iteration of its concessions program.

Buses depart from Trinity Crossing promptly at 1:00 p.m. Please arrive at 12:45 p.m.


Day Two, Monday, March 7, 2016
7:30 a.m. - 3:30 p.m.

Landmark Circle

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags And Digital Signage Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

8:30 a.m. - 9:00 a.m.

Session 1
Landmark B/C

The Recipe For Mixing Dining And Technology

Technological advances have been part of restaurants for quite some time, albeit limited to the back-of-house operations. From iPads to smartphones and apps, consumer-facing technology is on the rise. Hear how airports and operators can benefit from leveraging such advances to elevate the dining experience.

Speaker: Rick Blatstein, CEO, OTG Management

9:00 a.m. - 9:30 a.m.

Session 2
Landmark B/C

Getting Social, Getting Connected

A Twitter feed, Instagram account and Facebook page are staples to any basic approach to social media. Learn about the benefits for airports and operators in elevating the connection from a simple outflow of information to actual meaningful engagement that will drive user loyalty and create satisfaction.

Speaker: Atousa Ghoreichi, vice president of restaurant marketing, promotions and programs, HMSHost Corp.; Afsaneh Sheibani, creative marketing pirector, HMSHost Corp.

9:30 a.m. - 10:30 a.m.

Session 3A
(Concurrent Session)
Landmark D

ABCs Of Airport Concessions (The Academy Of Concessions)

Learn about the challenges of an airport, how to prepare your concept, build relevance, find the right partners and more from the perspectives of those involved: the airport, the prime and the developer. Gain an understanding of what it takes to enter and thrive in this dynamic, lucrative industry with an education on the basics.

Moderator: David Kellerman, senior manager of concessions, Cincinnati-Northern Kentucky International

Speakers: Oscar Hernandez, vice president of operations, Areas USA; Rebecca Ramsey, assistant director of properties, Nashville International; Mario Trevino, president, Innovative Strategies

9:30 a.m. - 10:30 a.m.

Session 3B
(Concurrent Session)
Landmark B/C

Focus On Financing (The Academy Of Concessions)

The perennial problem for new and small concessionaires is accessing adequate financing to tackle the high costs of operating in North American airports. Against the backdrop of concessions industry consolidation that is making the large players even more financially formidable, we'll examine the newest and most reliable financing alternatives. We'll also hear from long-term Airport Concessions Disadvantaged Business Enterprises about their strategies for financial survival and growth.

Moderator: Bob Silvas, president, Silvy Group

Speakers: Samir Mashni, vice president and general counsel, Midfield Concessions; Joyce Sloss, managing partner, SCA Strategic Partnerships; William Swift, president, Business Traveler Services Inc.

10:30 a.m. - 11:00 a.m.

Landmark Circle

Refreshment and Networking Break
11:00 a.m. - 12:00 p.m.

Session 4A
(Concurrent Session)
Landmark D

Preparing Winning RFPs (The Academy Of Concessions)

Getting into the airport concessions business isn't as simple as snapping your fingers. Responding to requests for proposals is a time-consuming, expensive process. Industry experts will share their insights on how to study the markets in which you want to bid, ensure you fill out the documents completely and accurately, and help put the best face on your company.

Moderator: Kimberly Stewart, business manager for food, beverage and retail, Raleigh-Durham International

Speakers: Jaimini Erskine, president and CEO, JME Services LLC; Eric Johnson, director of commercial management and airline affairs at Minneapolis-St. Paul International; Michael Levine, CEO, Tastes on the Fly

11:00 a.m. - 12:00 p.m.

Session 4B
(Concurrent Session)
Landmark B/C

The New Concessionaire Landscape (The Academy Of Concessions)

The concessions industry in North America has undergone significant consolidation in recent years, changing the roster of major players. At the same time, some formerly mid-sized companies are broadening their reach. Find out how the shifting field of companies - and changing demands from airports - will impact small businesses and ACDBEs.

Moderator: Zenola Campbell, vice president of concessions, Dallas/Fort Worth International

Speakers: Paul Brown, president, Paul Brown Consulting; Stuart Holcombe, managing partner, Travel Retail Partners; Andrew Weddig, senior vice president, Unison Consulting

12:00 p.m. - 2:00 p.m.

Cumberland K/L

Property Managers' Luncheon (Airports Only)

This closed-door meeting allows airport colleagues the opportunity to candidly discuss issues that face the concessions industry. No concessionaires or press admitted.

Sponsored by: Pacific Gateway Concessions

2:00 p.m. - 5:00 p.m.

Trinity Crossing

Dallas Love Field Airport Tour

Take a tour of the recently renovated airport's gleaming concessions program and hear about its rapid growth as it strives to evolve the airport experience.

Buses depart from Trinity Crossing promptly at 2:00 p.m. Please arrive at 1:45 p.m.

2:00 p.m. - 3:30 p.m.

Session 5
Landmark B/C

Airport Opportunities

Listen to airport executives discuss upcoming opportunities at their airports. Learn about new opportunities in terminals, parking garages, concessions space and other major facilities on airport property.

Participants: Dallas/Fort Worth International; Louis Armstrong New Orleans International; Minneapolis-St. Paul International; Raleigh-Durham International; San Francisco International

3:30 p.m. - 4:00 p.m.

Landmark Circle

Refreshment And Networking Break
4:30 p.m. - 5:30 p.m.

Session 6
Landmark B/C

Business Pitch Showcase

Witness a hand-picked group of participants present their concept before a panel of industry professionals for an assessment of their company's viability in the airport environment.

Sponsored by: Mission Yogurt

Moderator: Ramon Lo, publisher, Airport Revenue News

Panelists: Jaimini Erskine, president and CEO, JME Services LLC; Martha Hernandez, assistant vice president of concessions, Dallas/Fort Worth International; Stuart Holcombe, managing partner, Travel Retail Partners; Cindy Martin, concepts director, Delaware North; Rod Tafoya, president, Mission Yogurt

6:00 p.m. - 8:00 p.m.

Landmark Circle

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags And Digital Signage Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

6:30 p.m. - 9:30 p.m.

Marsalis Hall

Opening Night Reception in Exhibit Hall

6:30 p.m. - Networking in Foyer
7:00 p.m. - Exhibit Hall Opening Ceremony

Sponsored by: HMSHost Corp.
Exhibit Hall Sponsored by: Westfield


Day Three, Tuesday, March 8, 2016
7:30 a.m. - 3:30 p.m.

Landmark Circle

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags And Digital Signage Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

7:30 a.m. - 8:30 a.m.

Marsalis Hall

Breakfast And Networking In The Exhibit Hall

Sponsored By: JProject Solutions
Exhibit Hall Sponsored by: Westfield

8:45 a.m. - 9:00 a.m.

Landmark B/C

Opening Remarks

Speakers: Ramon Lo, publisher ARN; Ken Buchanan, Dallas/Ft. Worth International

9:00 a.m. - 10:00 a.m.

Session 7
Landmark B/C

Marketing To Millennials

Millennial consumers are slowly transforming the travel marketplace. With a penchant for adventure travel, increasing disposable incomes and different purchasing priorities than their generational predecessors, millennials are shaping a new shopping and dining paradigm. Jeff Fromm will advise on the best ways to win this coveted audience and inspire companies to adapt to emerging consumer demands.

Speaker: Jeff Fromm, president of FutureCast, a marketing consultancy focused on millennial trends; and co-author of two books: "Marketing to Millennials: Reach the Largest & Most Influential Generation of Consumers Ever" and "Marketing to Millennials as New Parents."

10:00 a.m. - 11:00 a.m.

Marsalis Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: Sugar Foods Corp.

11:00 a.m. - 12:00 p.m.

Session 8
Landmark B/C

Food Trends

Food and beverage concessionaires have jumped on the locavore trend; they've adapted menus for vegan, gluten-free, kosher, halal and other dietary needs; and they've embraced cupcakes and bacon and numerous other food trends in recent years. So what's next? From dining styles to specific ingredients, some of the food industry's top consultants will weigh in on what the public wants now, and they'll predict the biggest demands in the coming year.

Moderator: Suzanne Merrell, senior manager, food and beverage programs, Greater Toronto Airports Authority

Panelists: Annika Stensson, director, research communications, National Restaurant Association; Chris Tripoli, president, A la Carte Foodservice Consulting; Michael Whiteman, president, Baum + Whiteman Restaurant Consulting

12:00 p.m. - 1:30 p.m.

Marsalis Hall

Lunch In The Exhibit Hall

Sponsored by: Crews
Exhibit Hall Sponsored by: Westfield

1:30 p.m. - 2:30 p.m.

Session 9
Landmark B/C

Maximizing Revenue Potential

This session features three speakers who will address key ways airports and concessionaires can assess and expand their revenue growth opportunities. The first presentation will focus on quantifying everything from hard sales data to more intangible knowledge, such as customer satisfaction and propensity to purchase. The second presentation will highlight key success factors of a digital transformation of airports, which experts say is crucial if airports want to be at the forefront of meeting the needs of a new generation of travelers. Finally, a third presentation examines the use of technology to transform the airport experience.

Moderator: James DeCock, manager of terminal concessions, terminals and tenants, San Diego International

Speakers: Mark Gallagher, vice president of business management, Americas, SITA; James Ingram, director, DKMA; Antony Ritch, COO, Westfield Labs

2:30 p.m. - 3:30 p.m.

Marsalis Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: PepsiCo

3:30 p.m. - 4:30 pm.

Session 10
Landmark B/C

The Evolution of Airport Retail

From digital interactions to shopper-tainment, the retail world on the "street" is rapidly changing. At the same time, the airport duty-free sector is evolving in North America with expanded influence from global operators. This session will examine how both duty free and specialty retail can embrace the latest trends to better meet the expectations of the traveling public.

Moderator: Carol Ward, editorial director, Airport Revenue News

Speakers: Alex Avery, director, airports, travel and commercial spaces division, Pragma Consulting; Melvin Broekaart, managing director, AirCommerce; John Nevin, principal and travel strategy consultant, L.E.K. Consulting

4:30 p.m. - 6:00 p.m.

Marsalis Hall

Exhibit Hall Happy Hour

Sponsored by: Areas USA
Exhibit Hall Sponsored by: Westfield

7:00 p.m.

Private Event

Speakers' Dinner (Invitation Only)

Unlike any other event on the agenda, the exclusive invitation-only ARN Speakers' Dinner serves as one of the premier gatherings of airport industry leaders in an intimate, enjoyable environment.

Sponsored by: SSP America


Day Four, Wednesday, March 9, 2016
7:30 a.m. - 12:00 p.m.

Landmark Circle

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags And Digital Signage Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

8:00 a.m. - 9:00 a.m.

Marsalis Hall

Breakfast And Networking In The Exhibit Hall

Breakfast Sponsored by: Premier Interior Development
Exhibit Hall Sponsored by: Westfield

9:00 a.m. - 10:00 a.m.

Session 11
Landmark B/C

Airport Directors Panel

From the reauthorization battle on Capitol Hill to the fight to attract and retain service, airport directors have myriad concerns keeping them busy every day. Several of the industry's most respected leaders will again join ARN to discuss the challenges they face and strategies for addressing those issues.

Moderator: Todd Hauptli, president and CEO, American Association of Airport Executives

Speakers: Mark Duebner, director of aviation, Dallas Love Field; Marily Mora, president and CEO, Reno-Tahoe Airport Authority; Jeff Mulder, director of airports, Tulsa International; Ricky Smith, CEO, Baltimore/Washington International Thurgood Marshall; Miguel Southwell, aviation general manager, Hartsfield-Jackson Atlanta International

10:00 a.m. - 11:00 a.m.

Marsalis Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: Sugar Foods Corp.

11:00 a.m. - 12:00 p.m.

Session 12
Landmark B/C

Design Trends

With future service levels uncertain, airports are moving toward flex designs in new constructions. From easy-to-expand terminals to new approaches to consolidated rental car facilities, the latest designs demand flexibility. This session will explore how designers and engineers are becoming more creative in how they build airports to fit the needs of today.

Moderator: Andrew Tellijohn, senior reporter, Airport Revenue News

Speakers: Susan Baer, global airport planning leader, ARUP; Ty Osbaugh, principal and aviation and transportation practice area leader, Gensler; Thomas Rossbach, aviation architecture market leader, HNTB

12:00 p.m. - 1:00 p.m.

Marsalis Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: PepsiCo

1:00 p.m. - 2:00 p.m.

Marsalis Hall

Lunch In The Exhibit Hall

Sponsored by: Concessions International
Exhibit Hall Sponsored by: Westfield

2:00 p.m.

Marsalis Hall

Exhibit Hall Closing
2:30 p.m. - 3:15 p.m.

Session 13A
Landmark A

Schmooze Time For Airports And Concessionaires: Session 1

Airports and concessionaires meet at scheduled times for special one-on-one discussions.

Sponsored by: GrabMobile

3:15 p.m. - 3:30 p.m.

TBD

Refreshment And Networking Break
3:30 p.m. - 4:30 p.m.

Session 13B
Landmark A

Schmooze Time For Airports And Concessionaires: Session 2

Airports and concessionaires meet at scheduled times for special one-on-one discussions.

Sponsored by: GrabMobile

6:00 p.m. - 9:30 p.m.

Landmark Foyer

ARN Awards Gala

The closing event to the ARN 2016 Revenue Conference & Exhibition is a formal dinner and awards presentation celebrating excellence in the airport concession industry.

Cocktail Reception: 6:00 p.m. - 7:00 p.m. Sponsored by: OTG Management
Plated Dinner Service: 7:15 p.m.
Awards Show Programming: 8:00 p.m.