Illustrative Agenda
Not final - subject to change

Printable Agenda

Day Three, Tuesday, March 8, 2016
7:30 a.m. - 3:30 p.m.

Landmark Circle

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags And Digital Signage Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

7:30 a.m. - 8:30 a.m.

Marsalis Hall

Breakfast And Networking In The Exhibit Hall

Sponsored By: JProject Solutions
Exhibit Hall Sponsored by: Westfield

8:45 a.m. - 9:00 a.m.

Landmark B/C

Opening Remarks

Speakers: Ramon Lo, publisher ARN; Ken Buchanan, Dallas/Ft. Worth International

9:00 a.m. - 10:00 a.m.

Session 7
Landmark B/C

Marketing To Millennials

Millennial consumers are slowly transforming the travel marketplace. With a penchant for adventure travel, increasing disposable incomes and different purchasing priorities than their generational predecessors, millennials are shaping a new shopping and dining paradigm. Jeff Fromm will advise on the best ways to win this coveted audience and inspire companies to adapt to emerging consumer demands.

Speaker: Jeff Fromm, president of FutureCast, a marketing consultancy focused on millennial trends; and co-author of two books: "Marketing to Millennials: Reach the Largest & Most Influential Generation of Consumers Ever" and "Marketing to Millennials as New Parents."

10:00 a.m. - 11:00 a.m.

Marsalis Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: Sugar Foods Corp.

11:00 a.m. - 12:00 p.m.

Session 8
Landmark B/C

Food Trends

Food and beverage concessionaires have jumped on the locavore trend; they've adapted menus for vegan, gluten-free, kosher, halal and other dietary needs; and they've embraced cupcakes and bacon and numerous other food trends in recent years. So what's next? From dining styles to specific ingredients, some of the food industry's top consultants will weigh in on what the public wants now, and they'll predict the biggest demands in the coming year.

Moderator: Suzanne Merrell, senior manager, food and beverage programs, Greater Toronto Airports Authority

Panelists: Annika Stensson, director, research communications, National Restaurant Association; Chris Tripoli, president, A la Carte Foodservice Consulting; Michael Whiteman, president, Baum + Whiteman Restaurant Consulting

12:00 p.m. - 1:30 p.m.

Marsalis Hall

Lunch In The Exhibit Hall

Sponsored by: Crews
Exhibit Hall Sponsored by: Westfield

1:30 p.m. - 2:30 p.m.

Session 9
Landmark B/C

Maximizing Revenue Potential

This session features three speakers who will address key ways airports and concessionaires can assess and expand their revenue growth opportunities. The first presentation will focus on quantifying everything from hard sales data to more intangible knowledge, such as customer satisfaction and propensity to purchase. The second presentation will highlight key success factors of a digital transformation of airports, which experts say is crucial if airports want to be at the forefront of meeting the needs of a new generation of travelers. Finally, a third presentation examines the use of technology to transform the airport experience.

Moderator: James DeCock, manager of terminal concessions, terminals and tenants, San Diego International

Speakers: Mark Gallagher, vice president of business management, Americas, SITA; James Ingram, director, DKMA; Antony Ritch, COO, Westfield Labs

2:30 p.m. - 3:30 p.m.

Marsalis Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: PepsiCo

3:30 p.m. - 4:30 pm.

Session 10
Landmark B/C

The Evolution of Airport Retail

From digital interactions to shopper-tainment, the retail world on the "street" is rapidly changing. At the same time, the airport duty-free sector is evolving in North America with expanded influence from global operators. This session will examine how both duty free and specialty retail can embrace the latest trends to better meet the expectations of the traveling public.

Moderator: Carol Ward, editorial director, Airport Revenue News

Speakers: Alex Avery, director, airports, travel and commercial spaces division, Pragma Consulting; Melvin Broekaart, managing director, AirCommerce; John Nevin, principal and travel strategy consultant, L.E.K. Consulting

4:30 p.m. - 6:00 p.m.

Marsalis Hall

Exhibit Hall Happy Hour

Sponsored by: Areas USA
Exhibit Hall Sponsored by: Westfield

7:00 p.m.

Private Event

Speakers' Dinner (Invitation Only)

Unlike any other event on the agenda, the exclusive invitation-only ARN Speakers' Dinner serves as one of the premier gatherings of airport industry leaders in an intimate, enjoyable environment.

Sponsored by: SSP America